XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This made XL the first private company in Indonesia to provide cellular mobile telephony services.
Specialist – Service Partnership Operations - Jakarta Raya
Responsibilities:
* Work hand in hand with vendors and partners the manage our SLA network availability through:
* providing network analysis from collected alarm, symptom, statistical data and any related data to avoid or minimize potential service interruption (proactive actions)
* discussing regularly for complex cases to find the best and the most effective solution for avoiding the repetitive problems
* ensuring the solution can be implemented and resolved the problem within SLA agreed.
* Analyze and control of incident problem which is escalated through:
* conducting review, procedure and feature of the software/hardware in the production network
* performing the analysis from Manage Service Report
* Monitoring all required system modification and support the coordination between manage service partner and other department
* Monitor system availability and ensure all system within contract
* Ensure service level agreement KPI’s contract are met and address all service level issues
Requirements:
* S1 Telecommunication with minimum of 5 years experience on the second level engineer
* Highly skilled in VAS & MDS : SGSN, SMSC and ITP
* Highly skilled in Data Communication: Router and Switch
* Skilled in GSM Network : BSC and MSC
For apply online Lowongan Kerja Telekomunikasi, please send your resume via JobStreet on the following below. Only short-listed candidates will be notified.
Apply Resume Here
