Sabtu, 27 November 2010

Job vacancy : LOWONGAN KERJA 2013 Acer Indonesia Desember 2010 Terbaru : Lowongan Kerja 2013 - INFO LOWONGAN KERJA TERBARU 2013

Career opportunity in Acer Indonesia, the one IT Company in top ten branded PC vendors, designing and marketing easy, dependable IT solutions that empower people to reach their goals and enhance their lives, To share our vision of continuous growth in worldwide markets, we invite dynamic and result oriented person with motivation and creativity to full fill following position:

Acer Customer Service Center Supervisor
Job Requirements:
Have 5 years working experience in supervisory level
Have experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
Graduate S1 in Information Management/Engineering/Science from reputable University
Male / Female age max 32 years old
Self motivation and initiative, combined with an analytical mind and logical/firm judgment
Good problem solving skills
Strong understanding of available and emerging technologies is essential

Job Responsibilities:
Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.

If you think you are the right candidate to join our team, please send your complete CV with recent photograph current and expected salary and application letter to : hrd@acer.co.id

Job vacancy : LOWONGAN KERJA 2013 Acer Indonesia Desember 2010 Terbaru : Lowongan Kerja 2013 - INFO LOWONGAN KERJA TERBARU 2013 Rating: 4.5 Diposkan Oleh: Unknown